Whether you are a caregiver, guardian or patient, we help families understand and manage the care of a loved one. We act as a communication liaison between patients and their families, providers and insurers.
When you can't be there WE CAN!
We will interpret, explain, protect, promote and provide information and support for the following:
Medical / Navigational Advocacy
We attend appointments with you or your loved one and assure care quality and patient understanding.
Insurance Related Advocacy
We assist in insurance enrollment and choosing the best plan for your budget and coverage.
Mediation between Family Members as related to the Client's Healthcare Goals and Outcomes
We communicate with family members/caregivers regarding medical appointments, treatments and other issues important to the patient to enhance care and only the information our client instructs us to share.
Coordinate Communications between Providers
We assist with medication communication, making sure physicians are aware of prescribed medications, that the patient understands his/her prescription and make sure all the patient's medical providers have the same information.
Medical Record Maintenance
We provide the patient/guardian with a notebook of important health records, current medications, allergies & reactions along with past testing reports (labs, x-rays, MRIs, CTs etc.)
We help track medications and help our clients/ patients develop a practice of when and how to take their medication.
Helping patients/clients have those difficult conversations with their families to ensure their wishes are honored. Empowering patients with the ability to make their choices about their deaths and after-life care planning (funeral services, plot, cremation, etc.).
Transitional Housing Placement
We research the area and provide you with the best options.
Research Healthcare Providers and Diagnoses
We research diagnoses, treatment options, second opinions to enable patients and families to make well-informed decisions.
Represent You and your Loved One when Hospitalized
When contracted as such, we can meet patients/clients at the hospital Emergency Room when a family member is out of town or unavailable to assure they receive appropriate care and timely attention.